Refund Policy

1. Policy Overview

At CodevixLab, we are committed to delivering high-quality services that meet your expectations. This Refund Policy outlines the circumstances under which refunds may be granted and the procedures for requesting them.

Our Commitment

We believe in fair and transparent refund practices. If we fail to deliver the promised services, we will work with you to find a satisfactory solution, which may include a refund.

2. Refund Eligibility

Refunds are considered under specific circumstances as outlined below:

Full Refund Scenarios

Service Not Started: If you cancel before any work has commenced, you are eligible for a 100% refund of any advance payment.

Service Failure: If we are unable to deliver the agreed-upon services due to technical limitations or other issues on our end.

Major Scope Deviation: If the delivered work significantly differs from the agreed specifications and cannot be rectified.

Partial Refund Scenarios

Project Cancellation Mid-way: If you decide to cancel after work has started, refund will be calculated based on work completed versus payment made.

Minor Issues: For issues that don't warrant full refund but require compensation for inconvenience.

No Refund Scenarios

Change of Mind: Refunds are not provided simply because you changed your mind about the project.

Delivered & Accepted Work: Once work is delivered and accepted by you, no refunds are provided for that phase.

Third-party Costs: Any third-party expenses incurred during the project (domain, hosting, plugins) are non-refundable.

3. Non-Refundable Services

The following services and situations are typically non-refundable:

Completed Work: Any work that has been completed and delivered to you
Digital Products: Custom-developed tools, scripts, or software once delivered
Consultation Hours: Time spent on consultation, planning, and meetings
Third-party Expenses: Costs incurred for domains, hosting, licenses, or plugins
Emergency Services: Malware removal and emergency security fixes once completed
Maintenance Plans: Activated maintenance and support plans

4. Refund Request Process

To request a refund, please follow these steps:

Step 1: Contact Support

Email us at refunds@codevixlab.com with your project details and reason for refund request.

Step 2: Provide Documentation

Include relevant information such as project agreement, communication history, and specific issues encountered.

Step 3: Review & Assessment

Our team will review your request within 2-3 business days and assess eligibility based on this policy.

Step 4: Resolution Proposal

We will propose a resolution, which may include refund, additional work, or alternative solutions.

Step 5: Refund Processing

If approved, refunds are processed within 5-7 business days to the original payment method.

5. Refund Processing Timeline

Once a refund is approved, here's what you can expect:

2-3 Days

Request Review

1-2 Days

Approval & Processing

5-7 Days

Bank Processing

Note: The time it takes for the refund to appear in your account depends on your bank or payment processor. Credit card refunds typically appear within 5-10 business days.

6. Service Cancellation

You may cancel services at any time, but refund eligibility depends on the cancellation timing:

Cancellation Before Project Start

100% refund of any advance payment
No cancellation fees
Immediate processing upon request

Cancellation During Project

Refund calculated based on work completed
You pay for work completed up to cancellation date
Receive all work completed up to that point

Cancellation After Project Completion

No refund for completed work
You retain all delivered work and assets
Future maintenance can be cancelled with proper notice

7. Dispute Resolution

If you disagree with our refund decision, we offer the following escalation process:

Step 1: Manager Review

Request a review by our project manager who will reassess your case with fresh perspective.

Step 2: Senior Management

If still unresolved, the case can be escalated to senior management for final decision.

Step 3: Mediation

For significant disputes, we may agree to third-party mediation at shared cost.

Important Notice

We strive to resolve all disputes amicably. Legal action should be considered only as a last resort after exhausting all internal resolution processes.

8. Contact Information

For refund requests and related inquiries, please contact:

Refund Department: refunds@codevixlab.com

Response Time: Within 24 hours on business days

Business Hours: 9:00 AM - 6:00 PM (GMT+6), Monday - Friday

Emergency Contact: +880 01814-000488 (For urgent matters only)

9. Frequently Asked Questions

How long do I have to request a refund?

Refund requests must be submitted within 30 days of payment for services not yet started, or within 14 days of project completion for delivered services.

What payment methods are refunded?

Refunds are processed to the original payment method. Credit card payments are refunded to the same card, bank transfers to the originating account, and digital wallets to the same wallet.

Can I get a refund for minor issues?

For minor issues, we typically offer to fix the problem at no additional cost rather than providing a refund. We believe in making things right through service rather than refunds for small issues.

What if I'm not satisfied with the quality?

We offer unlimited revisions during the project phase to ensure your satisfaction. If you're still unsatisfied after revisions, we'll discuss appropriate solutions which may include partial refund or project transfer to another developer.

Are there any refund fees?

No, we don't charge any fees for processing refunds. However, third-party payment processors may charge fees which are deducted from the refund amount.

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