Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.

Last updated: December 2024 | Version: 2.0

1. Introduction

Welcome to CodevixLab's Privacy Policy. This policy describes how we collect, use, and protect your personal information when you use our services, visit our website, or interact with us.

We are committed to protecting your privacy and ensuring transparency about our data practices. By using our services, you agree to the collection and use of information in accordance with this policy.

Key Principle: We only collect information necessary to provide our services and improve your experience. We never sell your personal data to third parties.

2. Information We Collect

We collect several types of information for various purposes to provide and improve our services to you.

Personal Information

When you contact us or use our services, we may collect:

  • Contact Information: Name, email address, phone number
  • Business Information: Company name, job title
  • Project Details: Requirements, specifications, and communication
  • Billing Information: Payment details (processed securely through third-party providers)

Automatically Collected Information

When you visit our website, we automatically collect:

  • Technical Data: IP address, browser type, device information
  • Usage Data: Pages visited, time spent, click patterns
  • Location Data: General location based on IP address

Data Collection Summary

Data Type Purpose Legal Basis
Contact Information Communication & Service Delivery Contractual Necessity
Project Details Service Provision & Support Legitimate Interest
Technical Data Website Analytics & Security Legitimate Interest
Billing Information Payment Processing Contractual Necessity

3. How We Use Your Information

We use the collected information for various purposes:

  • Service Provision: To deliver and maintain our web development services
  • Communication: To respond to inquiries and provide customer support
  • Improvement: To enhance and personalize your experience
  • Security: To protect against fraud and unauthorized access
  • Marketing: To send relevant updates (with your consent)
  • Analytics: To understand how our services are used and improve them
Transparency Note: We will always tell you why we need your information and how it will be used. You can opt-out of marketing communications at any time.

4. Information Sharing & Disclosure

We respect your privacy and do not sell your personal information. We may share your data only in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

  • Payment processing (Stripe, PayPal)
  • Email communication services
  • Website analytics and monitoring
  • Cloud storage and hosting services

Legal Requirements

We may disclose your information when required by law or to:

  • Comply with legal obligations
  • Protect our rights and property
  • Prevent fraud or security issues
  • Protect the safety of our users

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

  • Encryption: Data transmission using SSL/TLS encryption
  • Access Controls: Limited access to personal information
  • Secure Storage: Protected servers and databases
  • Regular Audits: Security assessments and updates
  • Employee Training: Privacy and security awareness
Security Commitment: While we implement robust security measures, no method of transmission over the Internet is 100% secure. We continuously work to maintain the highest security standards.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy:

  • Client Data: Retained for 5 years after project completion for legal and business purposes
  • Marketing Data: Retained until consent is withdrawn
  • Analytics Data: Anonymized after 26 months
  • Backup Data: Securely deleted according to retention schedules

You can request deletion of your data at any time, subject to legal requirements.

7. Your Data Protection Rights

You have the following rights regarding your personal information:

Access & Portability

  • Right to Access: Request copies of your personal data
  • Right to Portability: Receive your data in a machine-readable format

Control & Objection

  • Right to Rectification: Correct inaccurate or incomplete data
  • Right to Erasure: Request deletion of your personal data
  • Right to Restrict Processing: Limit how we use your data
  • Right to Object: Object to certain data processing activities

Consent Management

  • Right to Withdraw Consent: Withdraw previously given consent
  • Marketing Preferences: Opt-out of marketing communications

To exercise these rights, please contact us using the information in the "Contact Us" section.

8. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information.

Types of Cookies We Use

  • Essential Cookies: Necessary for website functionality
  • Analytics Cookies: Help us understand how visitors interact
  • Preference Cookies: Remember your settings and preferences
  • Marketing Cookies: Track effectiveness of marketing campaigns

Cookie Management

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

Cookie Consent: When you first visit our website, you'll be asked to consent to our use of cookies. You can change your preferences at any time.

9. Third-Party Services

Our website and services may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Third-Party Services We Use

  • Analytics: Google Analytics for website usage data
  • Payments: Stripe and PayPal for payment processing
  • Communication: Email service providers for customer communication
  • Hosting: Cloud hosting providers for website and data storage

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18.

If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

We will let you know via email and/or a prominent notice on our website prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: privacy@codevixlab.com

Data Protection Officer: dpo@codevixlab.com

General Support: support@codevixlab.com

Response Time: We typically respond to privacy-related inquiries within 48 hours

Complaints

If you have concerns about how we handle your data, you have the right to lodge a complaint with your local data protection authority.

Your Privacy Matters

We are committed to protecting your privacy and being transparent about our data practices. If you have any questions or concerns, please don't hesitate to contact us.

Effective Date: December 1, 2024
Last Updated: December 1, 2024

Questions About Your Privacy?

We're here to help you understand how we protect and use your data.